Escone Solutions supports and implements various 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team. The role will be full-time and Aberdeen based but occasional travel may be required to client sites around the UK and Ireland.
Within this role, your responsibilities will be, but are not limited to:
Key Responsibilities
- Monitor and resolve application support tickets via the help desk (Escone Assist).
- Ensure that agreed-on client SLAs and KPIs are met via the help desk (Escone Assist).
- Collaborate closely with the support team.
- Test system changes and document test plans.
- Liaise with 3rd party software providers when additional support is required.
- Adhere to change control process and documentation requirements.
- Assist with creating project documentation i.e., issues logs, status updates etc.
Desirable Experience
- An understanding of Finance and Accounting.
- Experience working with or supporting OpenAccounts and eBIS.
- Software experience with a focus on business applications.
- Experience developing test plans.
- Experience in the full life cycle of software development.
- Experience in managing change.
Essential Attributes
- Strong Team Player
- Strong verbal and written communication skills.
- Good telephone manners.
- Ability to work unsupervised and within a close team environment.
- A good general understanding of business systems and interfaces.
- Attention to detail and strong analytical skills. Proactive when dealing with issues.
- Logical approach to problem solving.
How to apply: If you would be interested in applying for this role, please email a CV and cover letter to careers@esconesolutions.com
Indeed Link: https://uk.indeed.com/job/business-application-support-analyst-d5eeeb3dd4e23822
Application deadline: 09/08/2024
