Escone Solutions supports and implements a variety of 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team.
The role will be full-time and Aberdeen based but there may be very occasional travel required to client sites around the UK and Ireland.
Within this role, your responsibilities will be, but are not limited to:
Key Responsibilities
- Monitoring and resolving application support tickets via the help desk (Escone Assist).
- Ensuring that agreed client SLAs and KPIs are met via the help desk (Escone Assist).
- Collaborate closely with the support team.
- Test system changes and document test plans.
- Liaise with 3rd party software providers when additional support is required.
- Adhere to change control process and documentation requirements.
- Assisting with the creation of project documentation i.e., issues logs, status updates etc.
Desirable Experience
- An understanding of Finance and Accounting.
- Experience working with or supporting OpenAccounts and eBIS.
- Software experience with a focus on business applications.
- Experience developing test plans.
- Experience in the full life cycle of software development.
- Experience in managing change.
Essential Attributes
- Strong Team Player
- Strong verbal and written communication skills.
- Good telephone manners.
- Ability to work unsupervised and within a close team environment.
- A good general understanding of business systems and interfaces.
- Attention to detail and strong analytical skills. Proactive when dealing with issues.
- Logical approach to problem solving.
How to apply: If you would be interested in applying for this role, please email a CV and cover letter to careers@esconesolutions.com
Or use the Indeed application link: https://indeedhi.re/48nYmhK
