Upgrade Assistance
Are you looking to upgrade your eBIS and OpenAccounts systems to the latest version?
Our trusted team provide expert project management, testing, custom test scripts, UAT (User Acceptance Testing) support and hypercare support - ensuring a seamless upgrade from start to finish.
“Our system upgrade was a huge challenge for Escone, but they worked alongside us the whole way and they more than rose to the occasion. They pulled out all the stops, often working out of hours to minimise disruption. Alice and the team worked tirelessly, going above and beyond to get the work done. The success of this project is a testament to Escone’s dedication.”
Mike Riches, Chief Technology Officer at Transport UK
What Assistance Do You Get with Your Upgrade?
With our flexible ‘pick and mix’ service you have the freedom to choose exactly which support you need. Whether you want comprehensive assistance throughout your entire upgrade or help with a few key areas, we’ve got you covered.
Project Management
We’ll work with you and the vendor to expertly manage the entire process. From attending key meetings to ensuring that risks, actions and issues are fully controlled. Allowing you to focus on what matters while we ensure your upgrade is delivered on time and with minimal disruption.
Systems Testing
Leave the testing to the experts! We offer comprehensive systems testing ensuring your OA programs, eBIS forms and reports are fully tested and any issues and bugs are quickly resolved or escalated with the vendor.
Managing Issues
Let us take the hassle out of managing issues and bugs! We’ll act as your dedication liason with the vendor and raise support tickets, provide detailed issue descriptions, attend dial-in sessions and escalate any actions.
Custom Test Plans
We can design custom test plans specifically for your eBIS forms, OA profiles and processes. No unnecessary tests - just the ones that matter to you! Our personalised approach ensures you have confidence in your system before it goes live.
UAT Support
Get direct access to our team of experts and super-user helpdesk, Escone Assist. Ensuring that all of your issues are tracked and resolved quickly and efficiently.
Hypercare
With hypercare, you’ll get extended access to our team of experts and super-user helpdesk, Escone Assist after your upgrade is Live. We’ll ensure your issues are prioritised and resolved swiftly ensuring you are supported as you settle in to your upgrade.
What’s Our Approach?
When we work with you, we become an extension of your team. Our experts will take care of the upgrade while you stay focused on your day-to-day operations. To ensure a smooth, hassle-free experience, here’s our approach:
Remote Access for
Efficiency
With secure remote access to your systems, we can manage everything behind the scenes, ensuring project progress without interfering with your team’s time.
Testing for
Confidence
We recommend that all testing is completed in your test environments before moving to live. This minimises disruption and ensures that you only go live once you have full confidence in your upgrade.
What Are the Costs?
Our service is fully customisable, meaning the cost will be based on the specific ‘pick and mix’ services you choose. Whether you need support with every aspect of your upgrade or just a few areas, we’ll help to create a package that fits your budget and requirements.
