We’ve all been there – it’s Monday morning and you’ve logged on to OpenAccounts or eBIS after the weekend only to find you’ve forgotten your password and can’t get a hold of anyone to help. Meanwhile, your day job is being impacted and you can’t get the support you need as an employee.
Cue Escone Assist. Developed by our team of experienced in-house specialists, Escone Assist is a remote support desk which can point you in the right direction and help mitigate the loss of a morning trying to sort out technical issues in your chosen financial systems.
Since opening our doors in 2015, our mission has been to give clients the best experience. To this day, we are continually striving to develop innovative ways of solving problems, working with clients to pinpoint their pinch points and provide a seamless user experience.
With the help of Escone Assist, our goals are to:
Minimise downtime and disruption
When users come across issues or have questions about OpenAccounts or eBIS, we provide quick solutions to ensure day-to-day operations aren’t interrupted. Our team of specialists can minimise potential disruptions, ensuring a smooth, easy workflow.
Quick Response Time
During OpenAccounts upgrades (such as the most recent V10 of the software), we understand that there may be changes to the systems that could catch your team off-guard, as well as the potential for technical glitches. Escone provides timely answers, reducing unnecessary delays.
Tailored Solutions & Improvements
Whether it be user error or system error, we understand that some problems within finance require tailored solutions. There is not a one size fits all solution when dealing with different clients. Our motto is ‘we are you’; working as an extension of your team we can help assess your processes and system and see where we believe you can make improvements.
User Knowledge & Training
Our support not only responds to technical issues but also towards empowering users of these systems. Whether it be knowledge gaps, confidence, new staff members or experimenting with potential new functionalities, Escone’s super users provide an in-depth service, increasing your organisation’s functionality of these systems.
The benefit of prompt and effective support for users working with OpenAccounts and eBIS cannot be underestimated. Organisations that invest in quality support not only ensure the smooth operation of their financial management processes but also demonstrate their commitment to user satisfaction and success.
For more information on the top-level support we can provide, click here >> https://bit.ly/3qbDfiu