Client Challenge
In 2016, Independent News & Media PLC (INM) implemented the eBIS workflow system to help control spending and bring structure to the approval of purchase orders and invoices within their OpenAccounts financial package. Following implementation, two key members of the systems team left the business, leaving a large knowledge gap in their Open Accounts and eBIS system and processes. Furthermore, INM has a large cross-section of users and tailored functionality which required specific expertise to analyse and document the non-standard system configuration.
Our Solution
INM implemented Escone Assist to support and manage business-critical applications. The Escone team is an extension of their team and delivers the role of internal application super users. Following initial familiarisation of business processes and given the complexity and volume of INM’s system configuration and integrations, Escone quickly began providing support to replace knowledge gaps as their dedicated internal super users to avoid a breakdown in business continuity. As part of the Escone Assist Helpdesk solution, there was also a requirement to introduce a stringent change control process for application improvements and fixes to business-as-usual functionality. We have also delivered project support to help identify and action new and improved functionality to enhance efficiency and reporting capabilities.
What did the Client Say?
Stephen Harton
Head of Finance – Group Finance Director
Independent News and Media
“In 2016 we faced disruption to the business following the resignation of two key members of our support team. After being introduced to the services that Escone Solutions provide, we quickly began to see the benefits of bringing in this experienced and pragmatic team to manage the support of our financial applications. Escone has more than repaid the faith we showed in them by consistently bringing stability, control and initiative to our business. Escone has become a seamless extension of our IT department.”
