Client Challenge

In 2020, Escone Solutions were approached by the Lincolnshire Housing Partnership (LHP) to provide consultancy and project management for the reimplementation of their OpenAccounts company. This incorporated a software upgrade and redesign of the financial application including new workflow processes and new Optical Character Recognition (OCR) functionality. This was a challenge as their system configuration was not fit for purpose and created a lot of laborious manual tasks and many of their month-end processes were inefficient and required streamlining. Escone in partnership with LHP identified areas that could be improved and enhanced. Together recognising processes that could be consolidated across the business allowed for the capabilities of OpenAccounts and eBIS to be fully utilised.

Our Solution

In April 2020, Escone Solutions took on the role of project managing the implementation from the client side bringing in our knowledge and experience of the software and how it can be used across several different industries. This allowed the LHP finance team to carry on their day-to-day roles without having to free up a large number of resources to do with project management. LHP had full trust in the Escone team to manage the internal project resources and liaise with all third parties on their behalf.

What did the Client Say?

Katie North

Head of Finance

Lincolnshire Housing Partnership

“Escone worked closely with the LHP project team, the software vendor, and the wider user base to successfully implement the new financial company build on time, ready for processing on day one of our new environment. This was then followed up with the implementation of their Assist Helpdesk, allowing LHP to benefit from continuing support with the confidence that the Agents supporting us have detailed knowledge and experience of our products, our site, and our people. With Escone now providing our Business-as-Usual systems support, as well as playing a vital role in our ongoing project work, LHP is glad our financial systems support is in good hands.”

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